Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by Neural Operations & Holdings LLC ("Neural Operations," "we," "us," or "our"), including but not limited to Epsilon AI, Neural CRM, and any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our Services.

These Terms constitute a legally binding agreement between you and Neural Operations. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting. Your continued use of the Services after any modification constitutes your acceptance of the modified Terms.

2. Description of Services

Neural Operations provides AI-powered business solutions, including:

• Epsilon AI: An intelligent AI assistant for business automation, workflow optimization, and decision-making that learns from your data and adapts to your needs.
• Neural CRM: A customer relationship management system with AI-powered automation and intelligent insights.
• Related services, features, and functionality as may be added or modified from time to time.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time without prior notice.

3. User Accounts and Registration

3.1 Account Creation

To access certain features of the Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

3.2 Account Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to create an account. By creating an account, you represent and warrant that you meet this age requirement.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for violation of these Terms or for any other reason we deem necessary to protect the integrity of the Services.

4. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Services to violate any applicable laws or regulations
• Infringe upon the intellectual property rights of others
• Upload, transmit, or distribute any malicious code, viruses, or harmful software
• Attempt to gain unauthorized access to any part of the Services or related systems
• Use the Services to transmit spam, unsolicited messages, or harassing content
• Interfere with or disrupt the Services or servers connected to the Services
• Use automated systems (bots, scrapers) to access the Services without our express written permission
• Reverse engineer, decompile, or disassemble any part of the Services
• Use the Services to process or store sensitive personal information (SSN, credit card numbers, etc.) without proper encryption and security measures
• Use the Services in any manner that could damage, disable, or impair our systems or interfere with other users' access

5. Data and Privacy

5.1 Data Storage and Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Row-level security (RLS) in our database systems
• Regular security audits and updates
• Access controls and authentication mechanisms

However, no method of transmission or storage is 100% secure. You acknowledge that you use the Services at your own risk.

5.2 Data Processing

By using the Services, you consent to our processing of your data as described in our Privacy Policy. We process personal data in compliance with applicable data protection laws, including GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act).

5.3 Your Data Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Export your data in a portable format
• Object to certain processing activities
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at neuralops@neuralops.biz.

5.4 Data Retention

We retain your data only for as long as necessary to provide the Services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal purposes.

6. Intellectual Property

6.1 Our Intellectual Property

All content, features, and functionality of the Services, including but not limited to text, graphics, logos, software, and algorithms, are owned by Neural Operations & Holdings LLC or its licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.

6.2 Your Content

You retain ownership of any content you upload or create using the Services ("Your Content"). By uploading Your Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and display Your Content solely for the purpose of providing the Services to you.

6.3 AI-Generated Content

Content generated by Epsilon AI or other AI features of the Services may be based on your inputs and our training data. You acknowledge that AI-generated content may not be unique and may be similar to content generated for other users.

7. Payment and Billing

If you purchase any paid services:

• You agree to pay all fees associated with your subscription or purchase
• Fees are charged in advance on a recurring basis (monthly or annually)
• All fees are non-refundable except as required by law or as explicitly stated in our refund policy
• We reserve the right to change our pricing with 30 days' notice
• You are responsible for any taxes applicable to your purchase

8. Disclaimers and Limitations of Liability

8.1 Service Availability

We strive to provide reliable Services but do not guarantee that the Services will be available 100% of the time. The Services are provided "as is" and "as available" without warranties of any kind, either express or implied.

8.2 AI Accuracy

Epsilon AI and other AI features are designed to assist with business tasks but may not always be accurate or complete. You should verify important information independently and not rely solely on AI-generated content for critical decisions.

8.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEURAL OPERATIONS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICES.

Our total liability for any claims arising from or related to the Services shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Neural Operations, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your Content or any content you submit through the Services

10. Termination

Either party may terminate this agreement at any time. Upon termination:

• Your right to use the Services will immediately cease
• We may delete your account and data in accordance with our Privacy Policy
• All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which Neural Operations & Holdings LLC is incorporated, without regard to its conflict of law provisions.

Any disputes arising from or related to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

12. Compliance with Laws

You agree to comply with all applicable local, state, national, and international laws and regulations when using the Services, including but not limited to:

• Data protection and privacy laws (GDPR, CCPA, etc.)
• Export control laws
• Anti-spam laws (CAN-SPAM Act, etc.)
• Intellectual property laws
• Any industry-specific regulations applicable to your use case

13. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through a notice on our website. Your continued use of the Services after such modifications constitutes your acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms, please contact us:

Neural Operations & Holdings LLC
Email: neuralops@neuralops.biz
Website: https://neuralops.biz